Privacy Policy
Holiday Tours And Travels
At Holiday Tours And Travels, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, enquiring about tours, or making travel bookings.
This Privacy Policy explains how we collect, use, share, and protect your information.
1. Information We Collect
When you contact us or book a tour, we may collect:
- Your name, email address, and telephone or WhatsApp number.
- Travel dates, destinations, number of travellers, and tour preferences.
- Information you provide in enquiry forms, emails, or WhatsApp conversations.
- Booking details and information needed to arrange travel services.
- Payment and transaction details necessary to confirm and manage bookings.
- Technical information collected through website cookies or similar technologies, where applicable.
Please avoid sending sensitive payment-card information through email or WhatsApp.
2. How We Use Your Information
We use personal information to:
- Respond to your tour enquiries and requests.
- Prepare itineraries and travel quotations.
- Arrange and manage tour bookings, accommodation, transport, guides, and related services.
- Process or confirm payments and provide booking support.
- Communicate important information about your travel arrangements.
- Maintain business records and comply with applicable legal obligations.
- Improve our website and customer service.
Promotional communications: We may send tour offers, travel updates, or promotional messages by email or WhatsApp only when you have chosen to receive them. You may withdraw your consent at any time by contacting us at info@holidaytoursandtravels.in or using an unsubscribe option where provided.
3. Bookings and Payments
Customers may make bookings and payments through our website's Bokun booking system or through direct payment methods, such as bank transfer, UPI, or payment links.
When you pay through an external booking or payment service, that provider may process information under its own privacy policy and security procedures.
We do not require customers to send complete payment-card details through our enquiry forms, email, or WhatsApp.
4. Sharing Your Information
We may share information necessary to fulfil your booking with relevant travel service providers, such as hotels, transport operators, tour guides, activity providers, booking platforms, and payment processors.
We may also disclose information when required by applicable law.
We do not sell customers' personal information to advertisers.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to support website functionality, bookings, security, and, where enabled, traffic measurement or advertising performance.
The types of cookies used may depend on the website, booking, analytics, and advertising services that are active. Where required by applicable law, we will seek consent before using non-essential cookies.
6. Data Security and Retention
We take reasonable steps to protect personal information against unauthorised access, misuse, or disclosure.
We retain personal information for as long as reasonably necessary to manage enquiries and bookings, maintain appropriate business records, resolve disputes, and meet applicable legal requirements. We delete or anonymise information when it is no longer needed, unless retention is legally required.
No method of online transmission or electronic storage can be guaranteed to be completely secure.
7. Your Privacy Choices and Rights
Subject to applicable law, you may contact us to:
- Request access to personal information we hold about you.
- Ask us to correct inaccurate information.
- Request deletion of information where legally permitted.
- Withdraw consent for promotional communications.
- Raise questions or concerns about how your information is handled.
We may need to verify your identity before responding to certain requests. Some information may need to be retained for legal or legitimate business purposes.
8. Third-Party Services and Links
Our website may link to third-party booking services, payment providers, messaging platforms, or other external websites.
These services may have their own privacy policies. We encourage you to review their policies before providing personal information.
9. International Travel and Data Processing
Because we provide travel services and may work with third-party booking, payment, and travel providers, personal information may be processed or shared across locations where necessary to arrange your trip, subject to applicable legal requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, or legal obligations. The latest version will be available on this page, with the updated date shown above.
11. Contact Us
For privacy-related questions, requests, or concerns, please contact:
Holiday Tours And Travels
Email:
info@holidaytoursandtravels.in
Delhi Office: 419, Esplanade Road, Old Cycle Market, Hotel Tara Palace, Delhi 110006, India
